A temporary break, self-exclusion, ordinary closure and marketing unsubscribe have different effects. Choose the control that matches the intended outcome and keep its confirmation separate from the payment record for any remaining balance.
Use a limit or cooling-off option for a defined boundary, self-exclusion for the stated product scope and duration, or ordinary closure when permanent access removal is intended. Read whether reopening is prohibited and whether the control covers related products.
Record the request type, submission time, effective time, duration, covered account and support reference. If the request is urgent, do not place a wager to test it. Capture unexpected access without gambling and report it through the responsible-gaming channel.
Do not create another account, change identity details, use a VPN or fund another person’s profile. A responsible-gaming restriction is not a technical error to bypass. Keep marketing preferences separate so an unsubscribe is not mistaken for account protection.
List eligible cash, bonus funds, unsettled rounds and pending withdrawals by ID. Ask how each will be settled after restriction or closure. Preserve the financial response beside the control confirmation so payment handling does not obscure whether closure took effect.
No. Use an account or play control with a defined scope and duration.
No. Save the confirmation and report unexpected access without wagering.
No. Do not bypass a restriction or self-exclusion through another profile.
Last reviewed: 31 July 2026
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