The aim of recovery is to reconnect the verified profile, balance and transaction history. A new registration can split the evidence and trigger a duplicate-account review, so identify the original login and preserve the exact restriction first.
Use welcome emails, receipts and prior support references to identify the registration email, username and approximate account date. Record the last successful access, device and precise error. Keep passwords and one-time codes out of screenshots and support messages.
Request one reset from the verified hostname and use only the newest message. Multiple requests can invalidate earlier links. Choose a unique password and secure the recovery email separately. Support should not need the password itself to restore access.
A correct password may be followed by identity, payment, location or responsible-gaming restrictions. Save each message separately. Do not use a VPN, another identity or a second account to bypass the decision; ask which distinct review remains open.
When access returns, confirm the original account ID, cash and bonus balances, verification status and transaction history. Match any pending withdrawal to its existing request number before resuming activity so an unresolved payment is not lost inside the recovery process.
No. Recover the original account first and avoid creating a duplicate profile.
Use only the newest reset requested from the verified site.
No. Identity, payment, location or responsible-gaming reviews can remain separate.
Last reviewed: 31 July 2026
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