Two adults can share an address or network while still holding separate identities, but operator terms may restrict multiple registrations or connected accounts. Preserve the facts and ask for a written eligibility decision instead of trying more accounts or networks.
Do not create another profile, change IP addresses or use a VPN to test the restriction. Additional accounts make the ownership record harder to review and can be treated as an attempt to bypass the original decision.
For each relevant adult, record legal name, account email, creation date, device and payment method ownership. Do not exchange credentials or funding instruments. A shared address is one fact; shared identity, device use and payments are separate facts that require accurate answers.
Save the exact duplicate-account wording, login or withdrawal stage, timestamp and case reference. Note whether the issue followed registration, bonus use, verification or payment. Do not assume that a shared IP alone is the final reason.
Ask whether the current terms permit separate household accounts and which evidence is needed to distinguish them. Request the treatment of each balance and withdrawal if one account must close. Keep the final decision with the original case, not in several competing chats.
No. Do not hide location or network facts; resolve eligibility through the authenticated support process.
Use payment methods owned by each verified player unless the exact current terms explicitly permit otherwise.
Ask whether separate accounts are permitted and how each existing balance or withdrawal will be handled.
Last reviewed: 31 July 2026
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